Frequently Asked Questions
Frequently Asked Questions
General questions for Users
How secure is Cliq?
Zoho takes pride in it's security features and employs strict measures to ensure safety of the user's information. Click here to know more.
Who can install extensions from Zoho Marketplace?
The org admin and users can install extensions from Zoho Marketplace. If the admin installs an extension, it will be available for the entire organization. If a user installs an extension, then it will be available to everyone in the user's team.
Who can uninstall an extension?
If a user has installed an extension from Zoho Marketplace, then only that user can uninstall the app. When the user uninstalls the app, it will be automatically removed from accounts of all the members of the team. However, the organization admin has the power to uninstall all the apps even the ones installed by users.
What is Cliq's SLA?
The Service Level Agreement (SLA) of Cliq is 24 hours.
How do I contact the support team?
You can click on Feedback & Support under Settings in the topbar of Cliq Home. Here you can leave your comments and queries.
The Chat With Us button will be visible if our support team is online. Here you can get in touch with us instantly.
How many languages does Cliq support?
Cliq supports 13 languages both in Web and Apps (Mobile & Desktop). The languages are English, German, Greek, Spanish, French, Italian, Japanese, Dutch, Portuguese, Russian, Turkish, Vietnamese, and Chinese.
General questions for Admins
What is the pricing of Cliq?
Cliq offers very flexible pricing apt for small to large scale organizations. Click here to check out our pricing.
If I cancel my Cliq subscription, will I get a refund?
Cliq offers the best features one can get for effective communication within your organization. But, if you are not satisfied, do not fret. Cliq has a refund policy i.e. after subscribing to Cliq, within 30 days if you request for cancellation, our support team will get in touch with you and carry out the refund process.
- I have subscribed to Cliq, should I pay for Cliq mobile app?
How do I upgrade Cliq for my organization?
The upgrade option is available in the top bar of all Admin accounts. Therefore, the admin of an organization can click on it to upgrade Cliq.
If I downgrade my Cliq subscription, what will happen to my paid extensions?
Paid extensions will always be available in your account. So, when you downgrade your Cliq subscription you can still enjoy the extensions that you paid for.
Will I get refund of extension payments?
No, extension payments will not be refunded.
Can I make money from this platform?
Yes, you can make money from Cliq Platform. If a client subscribes to your paid extensions in Zoho Marketplace, then the extension amount will be credited to you.
How does the trial period work for the subscription of Cliq and its Extensions?
Cliq has a trial period of 14 days. Once the trial period is over, you will be reverted to the free plan until you upgrade.
Extensions have a trial period of 15 days, after which failing to upgrade will result in deactivation of the extension.
For how long can I use the Free Plan?
There is no specific limit for free plan. You can use it as long as you want.
Can I switch plans anytime?
Yes, you can switch plans anytime you want both in Cliq and Extensions. Payments will be deducted in accordance with licensing. i.e. You had subscribed for 10 users in Unlimited, but currently you have only 9 users. Now when you renew again, you will be charged for 10 users irrespective of your current count.
What is the mode of payment in Cliq?
Credit card is the fixed mode of payment that Cliq follows for all billings.
Does Cliq have consultants? If so, how can I contact them?
Yes, Cliq does have consultants all over the globe. Click here to view them.
What is the requirement to install Cliq?
You should have a valid email id to subscribe to Cliq.
For how long does Cliq retain my data?
Cliq retains your full data when you are an active user. If you are not active in Cliq for 180 days or more, then Cliq will consider you inactive and will no longer retain your data.
What is the storage limit that Cliq offers?
Cliq offers storage capacity based on the subscription plan. The Free plan offers 100GB storage and the Unlimited plan offers unlimited storage capacity.
Is my data secure when using extensions ?
Yes, the basic function of extensions is to respond to commands and process it. For specializations apart from these functions, the app will request permission to access your data. Hence your data will not be accessed without your knowledge and is therefore secure.