Chime in with live chat.

Live chat is a highly interactive channel that lets you engage with your website visitors in real time. While prospects are on your website, they can ask questions or get advice from you on which product fits their needs. Get the conversation going and increase your sales conversions.

Turn website visitors into leads.

Proactively chat with your visitors and send them targeted messages while they’re browsing your website using Zoho SalesIQ, our live chat software. For instance, a visitor on pricing page for over a minute is more likely to make a buying decision. Convert these visitors into leads and assign follow-up tasks to sales reps in Zoho CRM, right from your chat window.

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Know who is on your website.

Before you start a conversation, you'll know whether you're chatting with a new visitor or an existing customer. Receive notifications when hot prospects revisit your website, see their deals in the pipeline, and give them more attention.

Don't let hot prospects slip through the cracks.

If you get thousands of website visitors each day, you could easily miss out on some good prospects. Zoho CRM automatically segments your visitors into leads, prospects, or customers, and displays them in the Visits Tab.

Get the context you need to have great conversations.

Access previous conversations with your prospects and the summary of all their visits to your website. Any chat messages you missed while offline are automatically saved as notes. This way, all interactions with your prospects are intact and can provide a better context for your sales follow-ups.

Powerful live chat reports.

View segmentation of visitor information in graphs that are easy to interpret. Analyze visitors by region, contacts with open potentials, the day's hot visitors, and more at a glance. Compare these metrics over time to spot trends and improve your customer interactions.