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Help yourself to Zoho Desk
Multi-brand Help Center
Change how your Help Center looks, and give your customers different service channels and Knowledge Base Articles for each brand you support.
Customize your portal completely, to mimic the look and feel of your website using HTML and CSS.
Make your Help Center an extension of your brand by mapping it to your own domain.
Decide who can access your Help Center by allowing public access or by requiring visitors to set up accounts.
(Self) Service with a smile
Repository of articles
Create KB Articles to answer your customers' frequently asked questions. This saves your team the work of responding to simple questions, and leaves more time to help customers with tricky problems.
Forums and Communities
Desk lets customers engage in discussions with your team and with each other. They can ask and answer questions, suggest and comment on ideas, file and solve problems, all on a common platform.
For questions that need personal attention, customers can submit tickets from the Help Center. They can also track their tickets' statuses from the same interface.
Knowledge, now seeks you.
Answering tickets is easier with Auto-Suggest.This feature pulls up relevant articles from the KB based on keywords in the ticket. Agents can simply paste the article or link to it in their response.
Make your support page easy for search engines to locate, using meta titles, keywords, and descriptions.
Help Center reports
Observe your customers' self-service behavior and engagement levels with built-in reports, and create your own dashboards just as easily.
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