Zoho Desk

Zoho Desk Integration

When you integrate your Zoho Forms with Zoho Desk, you can add requests directly to your Zoho Desk account each time someone submits your form.

To integrate:

  1. Click on the Integrate tab on your form builder.
  2. Click on Zoho Desk >> Integrate.
  3. In the pop-up that appears, select "Requests" as the module name, select the portal and department to which you want your support tickets to be assigned to.
  4. Click on Continue.

5. Under Mandatory fields, you'll find the following fields:

  • Contact name
  • Subject
  • Status

Select the corresponding form fields for each of these fields.

6. To map more form fields to your Zoho Desk fields, click on the Add field button.

7. Once you're done, click on the Integrate button.

Your form is now integrated with your Zoho Desk account. All of the submissions you receive will now be directly pushed into the "Requests" module of your Zoho Desk account.

Remove Integration

To remove an integrated field, click on the 'minus' (-) icon on the right corner of the fields.

To remove Zoho Desk integration altogether, Click on the Remove Integration button that appears in the Zoho Desk integration page on integration and confirm the same.

Supported Field Types

These are the Zoho Forms fields that can be mapped with the respective fields in Zoho Desk. 

S. NoDesk FieldSupported Form Fields
1Single LineSingle Line, Multi Line, Name, Address, Phone, Email, Website, Unique ID, Dropdown, Radio, Multiple Choice, Checkbox, Matrix Choice, Image Choices, Number, Decimal, Currency, Slider, Rating, Formula, Date, Time, Date-Time, Referrer Name, IP Address, Terms & Conditions, Added Email ID, Submitter's Location, Submitter's Latitude, Submitter's Longitude
2Multi LineSingle Line, Multi Line, Name, Address, Phone, Email, Website, Unique ID, Dropdown, Radio, Multiple Choice, Checkbox, Matrix Choice, Image Choices, Number, Decimal, Currency, Slider, Rating, Formula, Date, Time, Date-Time, Terms & Conditions,  Submitter's Location, Submitter's Latitude, Submitter's Longitude
3EmailEmail, Added Email ID
4PhoneSingle Line, Phone
5Pick ListSingle Line, Dropdown, Radio, Matrix Choice, Name - Salutation
6Multi SelectMultiple Choice, Checkbox, Matrix Choice, Image Choices
7DateSingle Line, Date
8Date-TimeDate-Time
9DecimalDecimal, Formula, Submitter's Location, Submitter's Latitude, Submitter's Longitude
10PercentDecimal, Formula, Submitter's Location, Submitter's Latitude, Submitter's Longitude
11CurrencyCurrency
12IntegerNumber, Slider, Rating
13CheckboxDecision Box
14URLWebsite

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