The administrator can reset the password of the users in cases where the user has forgotten the password for the account.
- Login to mailadmin.zoho.eu.
- Go to the User Details section.
- Select the user for whom you need to reset the password.
- Select the Change Password option.
- Enter the new password for the user.
- You can select the Force user to change password during the next login option if you want the user to change their password after they login which the password that you have entered.
- Provide the Administrator password and select Ok.
The user will now be able to login with the password that is set.
The organization users can reset their password by following these instructions.
- Login to accounts.zoho.eu.
- Go to the Security section.
- Enter your current password.
- Enter the new password.
- Select the other related options on the same page
- Click Save.
The password to your Zoho Mail account will be updated.
If an Administrator has forgotten the password to his/her account, other Administrators can be requested to reset the password. It might be safe for Administrators to have other external email addresses linked to their accounts in cases of emergency. In such cases, they can request the password reset link to be sent to their secondary email address and access it from there.
- Go to the Zoho Mail login page.
- Click the Forgot Password button.
- Enter the registered email or mobile number, and the captcha.
- Click Request.
- If you've entered the email address, check your secondary email address and follow the instructions given.
- If you've entered your mobile number, check for the verification code and enter it.
- You will now be able to reset your password.
If other organization members forget their password, they can request for the password reset, following which it has to be reset by the Administrator.
If the Super Administrator of an organization has forgotten the password, it can be reset only by requesting a reset link to the respective secondary email address or by requesting a verification code to the mobile number. Admins cannot reset the password of the Super Admin to ensure better security.
Select the Forgot Password option in the Zoho Mail login page, and follow the same procedure as above.