The company
Situated across various US locations, BoxDrop is an entrepreneurial retail chain specializing in mattresses and furniture. The company operates through individually owned outlets, each requiring nimble, transparent, and reliable financial management tools to handle nearly $3 million in annual sales.
During our conversation, Kim Morhardt, founder of BoxDrop, shared the transformative experience of switching from QuickBooks to Zoho Books.
Kim Morhardt explained. This shift came after a severe disruption, caused by a security breach under QuickBooks, highlighted the need for a more secure and reliable platform.
In the midst of an operational crisis, Zoho Books not only supported our migration but also improved our entire approach to financial management
The challenge
BoxDrop's reliance on QuickBooks turned problematic following a hacking incident that halted their ability to process payments, severely affecting their revenue and customer trust. "We were stuck, unable to take credit card payments from our customers for over a week, and the migration to a new QuickBooks account was frustratingly slow," Kim Morhardt recalled. The inadequacies of QuickBooks were stark, as it took nearly two months to regain operational stability—a situation that nearly jeopardized the business.
The solution
The switch to Zoho Books came as a strategic decision led by BoxDrop’s accountants, who recommended the platform for its robustness and reliability. The migration process was markedly smooth, with Zoho's team providing daily updates and maintaining a clear line of communication throughout. "The daily emails detailing what part of the migration was being done really instilled a lot of confidence that things were moving forward; it was unlike anything we experienced with QuickBooks," said Kim Morhardt.
Zoho Books facilitated an integrated approach to handling transactions, which was a significant shift from the disjointed processes in QuickBooks. "It's refreshing to see everything on one screen—refunds, invoices, customer details—it’s all there, simplifying our workflows tremendously,
Benefits and ROI
The shift to Zoho Books marked a significant turning point for BoxDrop.
Tasks like invoicing and managing refunds, which used to take considerable time in QuickBooks due to navigating different areas, are now streamlined with Zoho Books. Everything is accessible on one page, eliminating the need to switch between applications or windows.
Reflecting on the financial impact, Kim Morhardt added, "The migration cost was incredibly reasonable, far less than what we anticipated, which in itself was an immediate ROI boost." This cost-effectiveness, coupled with the operational benefits, has positioned Zoho Books as an integral tool in BoxDrop's ongoing success.
The change has saved us approximately 20-30% of the time we used to spend on our financial processes. It's not just about saving time; it’s about how that time translates into better customer service and fewer errors. The transparency and efficiency provided by Zoho Books have not only restored but also boosted our customer and internal trust
Looking forward
With their financial management now robust and responsive, BoxDrop is exploring further enhancements with Zoho, looking to expand its use into other areas like CRM and payroll systems.
"Our journey with Zoho Books is just the beginning. We see tremendous potential in further integrating Zoho’s solutions to enhance our operations and customer service," shared Kim Morhardt, optimistic about the future.
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