Analyze and track key help desk metrics. Be empowered.
1 Million Users. 10 Million Reports and Dashboards. 1 Reporting Service
Zoho Analytics lets you easily analyze all of your data in Zendesk. Slice and dice your Zendesk data the way you want. Make informed decisions and gain insights into your customer support activity. Analyze and track agents' performance, NPS score, ticket inflow, satisfaction rating, and much more.
Your data from Zendesk is synced automatically to Zoho Analytics, giving you a full-fledged BI tool to analyze your data in depth.
Ready made reports and dashboards.
The Zoho Analytics connector gives you access to 75+ hand-picked, readymade reports and dashboards that you're sure to love and use on a daily, weekly, or monthly basis.
Visually build and analyze insightful reports and dashboards with the easy drag-and-drop interface. No IT help or experience required.
Wide variety of reporting tools.
Use a wide variety of charts, pivot tables, KPI widgets, and tabular view components to build insightful reports and dashboards.
Combine data from different sources and create cross functional reports. For example, combine your helpdesk data along with CRM data to create an activities/lead report.
Develop reports together with your support team and share the data and reports securely with fine-grained access controls.
Embed reports anywhere.
Embed your reports and dashboards across websites, blogs, applications or intranets to reach a wider audience.
Email, export and print reports.
Export or print reports for offline access. You can also simplify your workday by scheduling reports and dashboards to be emailed automatically.
Martin RodgersCustomer Loyalty Expert, Success Academy - Derby